Secluded Garden Estate

Contacts

Address:
38648 Pala-Temecula Road, Pala, CA 92059
Get directions

Website:
secludedgardenestate.com

Phone number:
+1 760-742-3100

Categories:
Establishment  

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Reviews about Secluded Garden Estate

• Walter Lee

  Feb, 01 2018
  ★ ★ ★ ★ ☆
  Had our wedding here in October of 2012. Beautiful lush grounds.
  
  This place is fantastic for beautiful landscaping and value, but if anything goes wrong be prepared for poor customer service.
  
  We had a wedding here and unfortunately rain was predicted the last minute. Literally, the weather service increased the chance of rain from 10% to 50% the day of - horrible luck for southern california.
  
  Because of the rain, we had to setup a tent on the day of. Unfortunately, since the venue is a side business for the property owners they have a policy of not being disturbed before 10am. This meant that we couldn't organize the tenting until than. The tenting wasn't expected to be finished until 5pm and the reception was scheduled for 5pm! Nothing could be moved back under the tent until it was finished being erected. This put a huge strain on the the wedding party and all the other vendors. The tenting vendor, my crew and the bridal party came through at the zero hour of getting things ready but the stress could have been completely avoided if the property owners were more responsive; the extra 2-3 hours would have easily saved us the anxiety and stress.
  
  Wedding services is an industry that has to be customer service oriented since it is a huge event in someones life. It was disappointing to find out that sleeping in was more important than the clients for these property owners. I will give them the benefit of the doubt that their service will improve if it ever rains again since our wedding was the first tent ever pitched on their property.
  
  Also, do not go with their recommended "Day of Coordinators". Their recommended "best" was absolutely dreadful - Tamra (Tammy) Francis. All the vendors and my bridal party complained of her for her lack of work ethic, inability to prioritize and manage. This was most likely due to her inexperience. There was also a conflict of interest in that she worked for the property owners and prioritized their needs instead of ours. Stay away!
  
  Overall, if it didn't rain, the only complaint I would have would be there coordinator recommendation and email responsiveness.

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